Tag Archives: webmail

Softwate Update

An easy way to use your WebEden Webmail service

Ever since we launched our domain registration service in September 2008, thousands of you have registered a domain name.

Most use these domain names to replace the .webeden.co.uk bit of your website address. And  many others have made use of the 5 free email addresses that we give away with every domain name.

These email addresses mean that you can send and receive emails on your very own domain name. You can either use our webmail service or use a desktop client such as Outlook. You can read more advice and watch a video tutorial on how to set up your email.

Should you ever encounter a problem getting to your webmail service from the WebEden Domain Names page, or you get errors in your email client (Outlook), then there is a quick and easy way to access your Webmail.

All you need to do to access your account is to use:

http://webmail.yourdomainname.co.uk

In other words, replace the ‘www’ bit of your domain with ‘webmail’. This brings up your webmail login page.

You need to fill out the boxes with:

1. Top Box: Your full email address

2. Bottom Box: Your email password

Make sure you use your email password and not a password for anything else.

Every email address with a mailbox on that domain can access webmail in the same way. Don’t forget to use the mail box name not an alias.

Bookmark it for later

Remember, you might need this page again so bookmark it to make it quick and easy to find later.

That’s it!

Good luck collecting your Webmail in this new way!

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Video Tutorials

Website Builder Tutorials: How to set up your Email

Ever since we started selling domain names, the most common support queries we have concern setting up email services on a domain name. WebEden gives away 5 free email addresses with every domain, which means you can send and receive email with your own personalised website address. You can access the email service either through webmail or using a desktop client such as Outlook.

For those who prefer written instruction, please see our earlier posts.

This is how you set up your first email address.

This is how to set up your webmail.

And this is how to set up your email using a desktop client such as Outlook.

For those who prefer a video tutorial, check this:

Let us know if you have any problems

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Softwate Update

How to set up your first email address

If you’ve recently bought a domain from WebEden and are wondering how you can simply and easily set up your email service, then here’s the guide for you.

Once your domain order is complete, you can associate your domain with your website. You can also create up to five individual mailboxes with your domain. Within each mailbox you will also be able to create as many unique aliases as you wish. Alternatively you can also forward your addresses to external email accounts like GoogleMail, Yahoo and Hotmail, which you already own or have access to.

For a quick introduction on how to set up your email just read the instructions below.

Creating your first email address

First things first!

You can either forward to an external email address eg, Gmail, Yahoo or Hotmail, or you can set up your own mailboxes, but you cannot do both.

If you use forwarding you can set up aliases that will forward all mail to your chosen external account. However, if you set up mailboxes (maximum of five), then you can assign each mailbox its own password access plus give each one an unlimited number of aliases. Additionally, you can also choose how to access your mailboxes: through webmail online, or through an email client like Outlook, Thunderbird or Mac Mail etc.

To begin with:

1. Log in to the portal eg, webeden.co.uk or log in to your site

2. Go to the ‘Domains’ section on either the portal toolbar or your website toolbar

3. Go to ’Manage’

4. Locate your domain – If you haven’t already you can assign your domain name to a website in your account

5. Click on the ‘Email & Settings’ link

6. Decide whether you wish to forward your emails to an external email address or you wish to create one or more mailboxes.

Forwarding your emails to another address

If you are going to forward your emails to an existing address you need to decide the aliases you want use and then enter the external email address you want all your mail to forward to. We provide a number of preset aliases ie, admin, support, info, but you can replace, remove or simply add to this list of addresses.

• NB. If you set up your email to forward to an external account, you will not be able to set up access to that address through a client eg, Outlook or Mac Mail. You need a mailbox to do this, so when you forward your emails a mailbox just simply doesn’t exist! Forwarding emails just passes the email onto another address.

Setting up a Mailbox

If on the other hand you want your address to be a mailbox where you can send and receive mail, then you can set up one to five mailboxes e.g admin@mysite.com, support@mysite.com, info@mysite.com.

The mailbox names should all be simple, understandable and as short as possible. You do not need mysite.com@mysite.com. You are better creating something that is easy for users to remember or type.

Each mailbox has its own password so that you can, if you wish, set up each mailbox independently, to make it secure eg, one for the sales team, one for support, one for admin, one for management. Each mailbox password is separate from your website login, so please ensure you remember, store or save the details.

Once you set up a mailbox you can set up aliases eg, The sales@mysite.com mailbox could have john@mysite.com, suzi@mysite.com, imran@mysite.com – the Sales team – as aliases. Each team member could use the password to access the sales mailbox.

• NB. A word of warning though. All aliases MUST be unique, that is they must not be duplicated under another mailbox or in fact match another mailbox. Any duplication will cause incoming mail to those addresses to fail as the system will not know which mailbox to deliver the mail to.

Each mailbox is pre-populated with four aliases which can be used or removed. These are: mail, info, support, admin.

Now What?

Use the ‘Open my webmail’ button to access your email account online. And make note of the URL in the browser address bar for direct access to your mail online. Follow this link for more details on how to set up your Webmail.

Alternatively, follow this one for more details on how to set up your email with an email client such as Outlook, Mac Mail etc.

Use the ‘Change my settings’ link to change your password.

And that, as they say, is that. Good luck and enjoy using your email.

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Softwate Update

How to transfer domain names to WebEden

Transferring your domain name from your current domain name provider to WebEden should be easy. But the process can be as complicated as an East End heist gone wrong in a Guy Ritchie film. And what makes matters worse is that it differs between registries, the organisations who have overall control of the specific TLDs (top level domains) e.g. .com, .uk, .eu, .name, .biz, .info. The registries are the domain wholesalers.

Then there are the registrars, who are the domain retailers, better known as domain name providers who have their own rules of engagement. And still the plot thickens. Add to this tags versus auth codes, automatic domain locking, a small matter of confirmation emails and you have the dark underworld of domain name transfer.

But there is a happy ending! Read on and hopefully we’ll be able to straighten out the twists and turns of the transfer process.

The Main Issues

So what can delay a domain transfer from being processed? Frankly, lots!

•    Domain locking – Firstly you cannot transfer a domain if it is locked. Some providers do this automatically so they need to be asked to unlock the domain.

•    Sixty days – When a domain is first created all registrars block transfer out in the first sixty days. Some registrars also apply this restriction within sixty days of expiry. So you may wish to check 1. what rules your domain name provider (registrar) have around transfers out, and 2. creation and expiry dates.

•    Wrong Email Address – When you request a domain transfer a confirmation email is sent to the email address you originally registered against your domain name (unless you updated it). This ensures, for legal reasons, that the correct owner of the domain confirms that they have requested the transfer. The trouble is many people change email addresses and forget to update this very important contact point so they don’t get the confirmation email. If the email isn’t replied to or isn’t done exactly as described in the email then the transfer will fail. In the case of our transfer confirmation email it must be replied to with only the transfer code left in the body – but full instructions are given in the email.

•    Supply the correct ‘TAG’ – A tag is created for each registrar by Nominet (the registry that controls .uk domains). Initiating a .uk transfer requires the domain owner to supply a ‘tag’ to their current domain name provider (registrar). This is what is known as a ‘push’ process so by supplying your current provider with the tag e.g. ‘GANDI’, your domain will be ‘pushed’ towards the new domain name provider, in this case us. Just so you don’t get confused, GANDI is the supplier of domain names to WebEden so when dealing with domains for WebEden, always use ‘GANDI’ as the Tag.

If this tag is not supplied or it is incorrect then the ‘push’ will not be initiated and the transfer will fail, so just remember to supply your current provider with the tag ‘GANDI’.

•    Getting an ‘Auth’ code – The bulk of the other domain transfers, e.g. .com, .net, .biz, .org, use what is known as a ‘pull’ process. Unlike .uk transfers, the owner of the domain must go to their current domain name provider and request an authorisation code or ‘Auth’ code. This is then provided to the receiving provider during the transfer process. Most donating providers put a time limit on the Auth code so if action isn’t taken quickly then the Auth code can expire and the transfer fail. The other bigger trap is transcribing (reading and retyping) the Auth code. It is not uncommon for users to mistake l (L) and I (i) or 0 (zero) and O (letter o). So the surest way to not make a mistake is to copy and paste where possible.

•    Contact Details – When setting up the transfer any missing or incorrect address details will cause the transfer to stall. Check that full and accurate address and postcode details are provided and that the phone number format is correct. Also ensure you use exactly the same name you provided to your current provider as any minor difference will delay the process.

•    Country Restrictions – Finally, some registries (the guys that have overall control of the TLDs) set rules over domain ownership. For example if you wish to own a .eu domain, then you MUST provide an address with the EU. This is more noticeable when buying a domain but some domain owners move countries and this may cause a transfer to fail.

Transferring .uk Domains

Want to know how to make your .uk domain transfer flow smoothly? Just follow the steps below:
1.    Unlock – check with your current provider that the domain is unlocked and available for transfer

2.    Email access – also check with your current provider what email address is registered against your domain. If necessary, change it.

3.    Tag – supply your current domain name provider with the new tag, ‘GANDI’

4.    Contact Details – ensure that the contact details you provide in our domains module match those held by your current provider

5.    Email action – Once you receive the confirmation email from Gandi you must take action – reply to the email, in plain text, changing only the body of the email i.e. removing everything in the email body except the transfer code (code…/ACCEPT)

6.    Have patience – Transfers can sometimes take days, sometimes weeks. This often depends on how quickly you respond, the accuracy of your tag or contact details and how quick your current provider take action to release your domain from their service. While this is the Internet, the process is not instant!

Transferring .com Domains and all the others (.net, .org etc.)
To ensure a pain free transfer of your .com (or .net, .org, .name, etc etc) please just follow the steps below:

1.    Unlock – check with your current provider that the domain is unlocked and available for transfer

2.    Email access – also check with your current provider what email address is registered against your domain. If necessary, change it.

3.    Auth Code – request an Auth code (authorisation code) from your current domain name provider. You must get this before starting the process as you will be asked for this during the transfer process. And try to copy and paste it to ensure there are no ‘typos’

4.    Contact Details – ensure that the contact details you provide in our domains module match those held by your current provider

5.    Email action – Once you receive the confirmation email from Gandi you must take action – reply to the email, in plain text, changing only the body of the email i.e. removing everything in the email body except the transfer code (code…/ACCEPT)

6.    Have patience – Transfers can sometimes take days, sometimes weeks. This often depends on how quickly you respond, the accuracy of your Auth code and contact details and how quick your current provider takes action to release your domain from their service. While this is the Internet, this process is not instant!

What about my emails?

If you value your emails and wish to transfer your domain name into us you should be aware of a few things:

•    If you use webmail (and here’s our guide on how to set up your webmail) then your emails will be stored on your current domain name provider’s mail servers. If you transfer your domain across to us then you will lose ALL your emails as they will remain, and no doubt be deleted from, the mail servers of your current provider. If this is important to you then please see the next point.

•    If you use an email client e.g. Outlook, (Mac) Mail, Thunderbird, then you will need to store copies of your emails locally (on your computer) to ensure you save copies. Most email clients will provide an option to do this. Make sure you save copies of your emails before you initiate the transfer to ensure you have full access to your mail while you still have access.

•    If you wish to set up a client so that you can save copies of your emails then please refer to our article on how to set up your email.

Jargon Buster

Registries: The controlling organisations which include three of the main registries: Nominet, who control .uk domains; Verisign who control .com and .net; Public Interest Registry, who control .org.

Registrars: Your domain name provider.

Auth Code: Authorisation Code, supplied by your current domain name provider (registrar) to transfer your .com, .net, .org, .biz, .mobi etc. This must be supplied to your new domain name provider so that they can request or ‘pull’ the domain across. This is usually a string of letters, numbers of combination of both, and often in mixed upper lower case letters.

Tag: A “TAG” is a handle or label specific to each registrar. This is only important when you wish to transfer a .uk domain. It is usually obtained from your new or receiving domain name provider (registrar) . It must be supplied to your existing or donating provider so that they can release or ‘push’ your domain over to the new provider. It usually consists of your new provider’s name, so when transferring a .uk domain to us you would use our domain partner’s name: GANDI

Locking: A lock placed on your domain by your current provider to stop it being transferred. Some providers automatically lock it, so you must request it to be unlocked for the transfer to take place.

Confirmation email:
You will be sent an email asking you to confirm that you requested the domain name transfer. Two key points: 1. It will be sent to the email address you currently have registered against that domain e.g. when you first set it up, and 2. you must follow the ‘acceptance’ instructions in the email exactly for your confirmation to be accepted. This email generally requires a response within 5 days.

60 day rule: This is the minimum period of time required between the original domain creation date and the time after which transfers are permitted. This delay does apply to all registrars.

Patience: A quality required in ample amounts when transferring. It usually takes between one and six weeks for a transfer to complete although it has been known to take as little as a few days. If domains are locked, auth codes are wrong (or tags not supplied), emails aren’t answered then it could take six weeks (worst case).

Good luck, and let us know how you got on.

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How to

How to set up your Webmail

Every domain name in your WebEden control panel comes with free email services. Here we’re going to look at how to use those email services usiing webmail.

In order to take advantage of our free webmail, you’ll need to either register a domain name with Webeden (or use the free one you get with your package), or transfer one in.

It’s all pretty easy with webmail, you just have to remember to use your mailbox name and not an alias to log in. There are a few other rules but we’ll cover those below. So if you need some help, have a problem to solve or you’re just curious please read on…

Getting your Emails Online

Accessing your mail online is not unlike accessing mail from Gmail, Hotmail or Yahoo. All you need is access to the Internet, your login details and hey presto, you have mail! So even if you are miles from home or your own computer, you can access your mail. With our mail, you get 5 mailboxes, unlimited aliases and 1GB of disc space to store you mail.

Accessing your email

You can access your mail from the Domain Name page on Webeden.co.uk where you can confirm your mailbox name. Just make sure your are logged in order to do this. Or you can go direct to your webmail login page by using the following format: webmail.yourdomain.tld (where TLD means Top Level Domain e.g. .com, .co.uk, .net, .org). You can even save your webmail login page to your Favorites.

Once you open your webmail page:

1. Add your mail box name in the field (not one of your aliases)

2. The settings for “Interface” and “Open in new window” can be left alone

3. Tick the “Remember me” if you wish the system to remember your login details

4. Click “Login”

Once logged in you will see the usual tools and features including folder and email management, address book, mailbox settings and email rules.

Frequently asked questions

Q. Why am I getting an error when l try to log in?

A. The usual causes are incorrect password or using the wrong mailbox name. If you use an alias rather than the mailbox name the login will fail. To check this, just login to moonfruit.com, go to the Mange Domains section and click the ‘Email & Settings’ link beside your domain. The name of your mailbox or mailboxes will be listed. These are the ones you must use to login.

Q. Why am I not receiving my emails?

A. The most common problem is creating an alias that conflicts with one of your mailboxes. For example if you have mailboxes named Sales, Support and Billing and the Billing mail box also has an alias called Sales. If an email is sent to sales@ then the system won’t know which mailbox to deliver it to, so it will fail. Please just check your aliases in all your mailboxes and remove any that conflict.

A. Sometimes when testing emails you may use a redirect externally, one that bounces your email back to your new email address. This is never guaranteed to work as some email systems view emails being sent back to themselves as redundant and delete or block their return. If you wish to test your email address use another external account or service to forward to.

Q. How much space do I get to store my emails?

A. With our webmail you get 1GB

Q. If I transfer my domain name to you, will my email be transferred as well?

A. If you are transferring your domain name to us, all your mail will be stored on you current provider’s servers, so once the transfer completes your mail will be lost. We suggest using an email client (like Outlook, Mail, Thunderbird) to back up your mailbox locally onto your computer before you begin transferring your domain name.

What does all this jargon mean?

Alias: Alternative names you can give to a specific mailbox to provide more flexibility with your service. For example under the sales@myname mailbox you could have the names of your sales team e.g. john@, susi@, josh@ all of which would redirect to Sales. Be warned though that ‘all’ addresses must be unique.

Email Client: Another name for an application that allows you to access, manage and download your emails to your computer. These include MS Outlook, Mac Mail, Mozilla Thunderbird, Eudora and Opera Mail. To use these clients you need to set up your incoming and outgoing services e.g. POP, IMAP, SMTP.

Mail Forwarding: This means that you won’t have a mailbox for receiving or sending mail and any mail sent to your new email address will not be stored on the server but redirected or forwarded to the email address you want to access it from e.g. me@mydomainname.com > me@gmail.com

Mailbox: This is an account you create using your domain name which allows you to view, save and send emails from. You can access your mailbox using webmail or by using an email client like Outlook, Mac Mail, Thunderbird etc. The mailbox name must be used as the username to login to it.

Webmail: This means accessing your email online, that is without an email application on your computer. The most common examples are Hotmail, Gmail and Yahoo, although our webmail also lets you access your mail over the internet

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